Refund and Cancellation Policy

Last updated: June 2026

This policy applies to all subscriptions to the Roomza platform operated by [PLACEHOLDER: Company Legal Name], registration number [PLACEHOLDER: Registration Number]. Billing is handled via PayFast, a South African payment gateway.

1. Free Trial

New accounts receive a 14-day free trial. No payment method is required to start a trial, and no charge is made during the trial period. If you do not add a payment method or subscribe before the trial ends, your account will be paused and automated pricing will stop. No fee is owed for a trial period you did not convert.

2. Subscription Fee

The Roomza subscription fee is R499 per month (South African Rand), inclusive of VAT at the applicable rate. Billing runs monthly from the date you subscribed. PayFast processes the payment and will issue a payment confirmation to your registered email address.

We reserve the right to change the subscription fee. We will give you at least 30 days' written notice of any price increase before it takes effect. Continued use of the Service after the new price takes effect constitutes acceptance of the new fee.

3. Cancellation

You may cancel your Roomza subscription at any time. Cancellation is effective at the end of the current paid billing month. You will retain full access to the platform until that date.

To cancel, use either of the following methods:

On cancellation, the automated pricing engine will stop at the end of your paid period. Any rates already pushed to your channel manager and distributed to OTAs will remain in place until you or your channel manager changes them; Roomza has no control over rates after they have been pushed.

4. No Pro-Rata Refunds

Roomza does not offer pro-rata refunds for unused days within a paid billing month. If you cancel mid-month, you will continue to have access until the end of that billing month, and no partial refund will be issued for the remaining days.

5. Billing Errors

If you believe you have been charged in error (for example, charged after a valid cancellation, or charged an incorrect amount), please contact us within 30 days of the charge at [PLACEHOLDER: billing@roomza.co.za] with your account email, the charge date, and the amount. We will investigate and, where an error is confirmed, issue a refund within 7 business days via the original PayFast payment method.

6. Refunds for Service Unavailability

If the Roomza platform experiences significant unplanned downtime that prevents the pricing engine from operating for a material portion of a billing month (typically more than 72 consecutive hours), you may request a pro-rata credit for the affected period. Credits are applied to a future billing cycle, not paid out in cash, unless you are cancelling your account at the same time. Please contact [PLACEHOLDER: billing@roomza.co.za] with details of the disruption.

7. Consumer Protection Act Rights

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 ("CPA"). Where the CPA applies, you retain any statutory rights it confers that cannot be waived or excluded by contract, including those relating to fixed-term agreements. If you subscribed under a fixed-term arrangement, you may cancel with 20 business days' notice as permitted by section 14 of the CPA, subject to a reasonable cancellation penalty where applicable.

8. Contact

For billing queries, contact us at [PLACEHOLDER: billing@roomza.co.za] or by post to [PLACEHOLDER: Physical Address], South Africa.

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