Refund and Cancellation Policy

Last updated: October 2026

This policy applies to all subscriptions to the Rumy platform operated by Naicker Ventures (Pty) Ltd, registration number 2026/504261/07. Billing is handled via PayFast or EFT. PayFast is a South African payment gateway.

1. Subscription Fee

Rumy subscription fees depend on your plan and the number of properties you manage, as shown on our pricing page and confirmed in your account before you pay. Fees are charged in South African Rand, inclusive of VAT at the applicable rate, and billed monthly via PayFast or EFT from the date of your first payment. We send a payment confirmation to your registered email address.

On Rumy Connect, the first month for your largest property is R499 for properties of up to 20 rooms. From the second month you pay the plan's normal monthly fee. The amount of your first payment and of the monthly fee after it are both shown before you pay.

We may change our fees. We will give you at least 30 days' written notice of any price increase before it takes effect. Continued use of the Service after the new price takes effect constitutes acceptance of the new fee.

Founding members. If your account is one of our first 10 properties, as shown on your Billing page, your monthly fees will not increase for 24 months from your first payment. The date your price lock ends is shown on your Billing page. If we lower our fees during that time, you pay the lower fee.

If we agreed a free trial with you, it runs on the terms we agreed, and the 30-day guarantee in section 2 starts from your first payment.

2. 30-Day Money-Back Guarantee

If Rumy is not for you, email hello@rumy.co.za from your registered email address within 30 days of your first payment, and we will refund the Rumy subscription fees you have paid in that 30 days in full. You do not need to give a reason. This includes a second monthly payment if it was taken inside the 30 days.

When we process a guarantee refund, we cancel your subscription straight away and Rumy stops sending prices to your channels. Rates already sent stay in place until you or your channel manager change them. We pay the refund back via PayFast or EFT, normally within 7 business days.

The guarantee applies once per account, to its first 30 days of paid service. It covers Rumy's fees only, not charges from third parties such as your channel manager or the OTAs.

3. Cancellation

You may cancel your Rumy subscription at any time. Cancellation is effective at the end of the current paid billing month. You will retain full access to the platform until that date.

To cancel, email a cancellation request from your registered email address to hello@rumy.co.za. Include your account email and property name. We will confirm cancellation within two business days.

On cancellation, the automated pricing engine will stop at the end of your paid period. Any rates already pushed to your channel manager and distributed to OTAs will remain in place until you or your channel manager changes them; Rumy has no control over rates after they have been pushed.

4. No Pro-Rata Refunds

Apart from the 30-day guarantee in section 2, Rumy does not offer pro-rata refunds for unused days within a paid billing month. If you cancel mid-month, you keep access until the end of that billing month, and no partial refund is issued for the remaining days.

5. Billing Errors

If you believe you have been charged in error (for example, charged after a valid cancellation, or charged an incorrect amount), please contact us within 30 days of the charge at hello@rumy.co.za with your account email, the charge date, and the amount. We will investigate and, where an error is confirmed, issue a refund within 7 business days via PayFast or EFT, to the payment method you used.

6. Refunds for Service Unavailability

If the Rumy platform experiences significant unplanned downtime that prevents the pricing engine from operating for a material portion of a billing month (typically more than 72 consecutive hours), you may request a pro-rata credit for the affected period. Credits are applied to a future billing cycle, not paid out in cash, unless you are cancelling your account at the same time. Please contact hello@rumy.co.za with details of the disruption.

7. Consumer Protection Act Rights

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 ("CPA"). Where the CPA applies, you retain any statutory rights it confers that cannot be waived or excluded by contract, including those relating to fixed-term agreements. If you subscribed under a fixed-term arrangement, you may cancel with 20 business days' notice as permitted by section 14 of the CPA, subject to a reasonable cancellation penalty where applicable.

8. Contact

For billing queries, contact us at hello@rumy.co.za or by post to Durban, KwaZulu-Natal, South Africa.